How soon will I be refunded after returning?
As soon as we have received the return and it has been processed, the amount will be returned to you within 2 working days.
You will receive an email confirmation as soon as the return has been processed by us.
How long does it take for a return to be processed?
As soon as we have received your return, it will be sent within a few days
processed and you will receive an automatic confirmation e-mail of your return shipment.
Within what period can I return one item or several?
When you have received the order, you can return the items within 14 days.
If I want to return items, do I have to pay the return costs myself?
If you decide to return items, the return costs are for you.
Shippingcosts for returning items is your own responsibility and on your own costs.
What if I want to exchange an item?
If you want a different item, you can do this by placing a new order on the site. We will refund you the money separately for the item that you have returned.
Other conditions for returning an item.
After receiving an item, you have 14 days to return it in accordance with the following conditions:
- Send an email to firstname.lastname@example.org
- The item must be in its original packaging.
- The item must be unused and undamaged. This also applies to the packaging of the product.
- All labels and cards must be attached to the item.
- The article must always be packed in a box or envelope.
- If the return is not delivered in accordance with the above rules, it cannot be processed.
Return of earrings
From a hygienic point of view, earrings are delivered sealed. You can view them with sealing. If the earrings are not to your liking, it is important that you do not break the seal, only in this way can we guarantee that the product is unused. Earrings with a broken seal cannot be returned and no money can be refunded.
How can I cancel my order?
You can send an email to email@example.com.
Indicate whether you want to cancel all or part of the order.
If your order has not yet been shipped, we will apply this to your order.
We will then refund the amount within 7 working days to the account with which you paid the order.
|Verzending 2-3 dagen|
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